How to handle a DNC request from a co-owner after an initial reply

Understanding the DNC request from one of multiple owners

It is common for properties to have multiple owners, such as spouses, siblings, or heirs. When you send an initial text, one owner might reply, opening a line of communication. However, a different co-owner might then contact you, specifically requesting that you stop communicating with them.

This is still a valid Do Not Call (DNC) request, even if the first owner was receptive. Each individual has the right to opt out of communication. Your obligation is to respect that request for the person who made it.

Your immediate obligations when a co-owner opts out

When you receive a DNC request from any owner, your first step is to immediately cease all communication with that specific individual. This applies across all communication channels you might be using, including text, phone, and email.

Do not try to argue or convince him or her otherwise. A simple acknowledgement like 'Understood, I will remove you from my contact list' is sufficient. This prompt action is key to maintaining compliance. Do not delay in processing this request.

Documenting the DNC request properly

It is crucial to document every DNC request you receive. Record the date and time of the request, the name of the person who made it (if known), the phone number or email address he or she used, and the method by which he or she opted out.

Keep this information in your CRM or a dedicated compliance log. This documentation serves as your proof of compliance if any questions arise later. Maintaining accurate records is as important as honoring the request itself. You need to be able to show you followed the rules.

Communicating with the remaining interested co-owner(s)

If there are other co-owners who have not opted out and remain interested, you can generally continue communicating with them. However, you must be careful not to include the opting-out co-owner in any future communications.

You should also make the remaining interested owner aware that you have ceased communication with the other co-owner, without going into detail. For example, you might say, 'I understand [Co-owner's Name] prefers not to be contacted, so I will only communicate with you regarding the property moving forward.' This manages expectations and prevents accidental contact.

When to cease all communication for the property

There are situations where a DNC request from one co-owner might necessitate ceasing all communication for the property. If the opting-out co-owner is a necessary party to the transaction, such as an executor of an estate or a primary decision-maker, continuing to pursue the deal might be fruitless or problematic.

If the co-owner who opted out specifically stated, 'Do not contact us about this property,' or if all owners are required to agree to marketing contact, then you must stop all outreach for that property. In cases of doubt, err on the side of caution and cease all communication.

This is not legal advice

The information provided here is for informational purposes only and is not intended as legal advice. Compliance rules can be complex and vary by jurisdiction. You should consult with a qualified legal professional for advice specific to your situation and jurisdiction. Staying informed about regulations is your responsibility.